Here's some stuff we're asked about a lot. (F.A.Q.)

Modified on Thu, 12 Jun at 11:32 PM

Why should I go with the PDQuick foodservice app instead of one of those other services?

Control. You're not bunched in with hundreds of other restaurants competing for clients like with other 3rd party providers. 
Customer Data. Full access to your customer and order data. This provides you the information you need to effectively market to your customers and analyze the results.
Cost.  We're proud to offer a low-cost, feature-filled platform that makes it easy for restaurants to offer mobile and online ordering to their customers. Other national 3rd party providers charge anywhere from 20 to 35% or even more!
Cashflow. No waiting for that check in the mail. Your customers pay you directly, not us.

What if I want to cancel?
Not a problem, you can do it online through your account dashboard with a few clicks. When you cancel, you'll be billed for any orders placed during the billing cycle but no more than that. 

Are credit card fees included in PDQuick's foodservice app pricing?
 No, not with our base tier. You’re not required to use us for credit card processing or any specific provider. Some businesses choose to collect payment at pickup or use their processor.
Base Tier Pricing: Our standard rate is 5.9% of the total transaction.
If you process credit cards online using your provider, they’ll charge their fees separately. 
If you don’t process online, you simply collect payment upon pickup or delivery. 
*Save a Few Bucks* E-Commerce Credit Card Processing through Us: If you choose our e-commerce credit card processing, you'll receive:
The lowest possible processing rates (billed separately)
A reduced tier charge of 4.9% for online ordering 
That’s a 1% savings compared to our standard base rate. 
*Save Even More Bucks* Merchant Services through Us: If you choose us as your full-service Merchant Services provider, you’ll benefit from:
Industry-low processing rates for all transactions (billed separately)
A further reduced tier charge of 3.9% for online orders 
That’s a 2% savings off the base tier rate.

How does the per-order fee work for the foodservice app?
For our base tier, we charge 5.9% per order. As an example, let's say you had $1,000 in online orders in a month. We would charge your credit card on file $59 at the end of the month. That's a lot less than many of our competitors charge, but you probably already know that. You can even choose to add a convenience fee for your customers to cover this cost.

Are there other fees?
Not from us, but there are a few optional 3rd party fees if you choose to use their services. POS integration, Shipday or Zapier integrations, credit card processing, and Apple/Google developer programs to publish your apps (if desired) are the most common. 

How long does it take to get set up?
Usually between 4-7 business days, depending on how complex your menu and processing options are, and how quickly you answer any questions we have during the setup process. 

Are there fees for the foodservice mobile apps?
We don't charge any fees to build your online ordering apps for Apple or Google. We use a responsive design that doesn't require the use of Apple or Google apps. If you decide you want to have an iOS or Android app, please be aware Apple and Google require that you have your own developer accounts. (which currently cost $99/year and $25 respectively) So if you want an iPhone or Android app (it's optional), you will need to sign up and pay for developer accounts separately. Then you add us to the account to submit your app for you. 

What if I have multiple locations?
No problem -- we have tools for multiple locations that make it easy to setup and manage all of your stores. Ask us and we'll be glad to assist. 

Can I create discounts, specials or coupons for my customers?
Yes. You can create pretty much any type of discount, special or coupon you want -- $ off, % off, free items, etc. Plus, you can add restrictions such as having to purchase certain items or meet certain requirements in order to use them. 

What POS systems and services do you integrate with?
Currently, we integrate directly with Square POS and for delivery management, Shipday. We also work with over 1000 services through Zapier*.   (*additional fees may apply from the service provider through them)